Contact Us
We’re here to help and aim to make your experience with SinsAuthor Neko Wear+ smooth and stress-free.
Email Support
For orders, quality issues, memberships, billing, digital access, or general questions:
nekowear@sinsauthor.ca
Orders
Quality
Memberships
Billing
Privacy
Faster Help Checklist
- Order number (if applicable)
- Email used at checkout
- Short description of the issue
- Photos for damage/print issues (flat, well-lit surface)
Response Time
We typically reply within 1–3 business days. During launches or peak periods, replies may take a bit longer — but every message is handled with care.
Business Location
Toronto, Ontario, Canada
Fulfillment and order logistics may be coordinated through our merchandising partner (e.g., Fourthwall), depending on your order type.
For privacy-related requests, please include “Privacy Request” in your email subject line.