SinsAuthor Neko Wear+ — Toronto, Canada

We want you to love what you receive. Every item is produced with care, and quality is guaranteed. Please review the details below so expectations are clear and fair for everyone.

Quality Guarantee & Print Issues

If your order arrives with a print error, damage, or visible quality issue, we’ll gladly offer a replacement or refund.

To help us resolve the issue quickly, please email us at:
📧 nekowear@sinsauthor.ca

Include:

• Clear photos of the item

• The item placed on a flat, well-lit surface

• The damaged or incorrect area clearly visible

• Your order number

This information allows us to assess the issue and provide a fast resolution.

Made-to-Order Policy (Important)

All products are made to order, specifically for you.
Because of this, we do not accept general returns, exchanges, or sizing-related returns.

Please double-check sizing charts and product details before placing your order.

Cancellations

Product Orders – Cancellation Policy

• Orders can be cancelled or edited using the link in your order confirmation email

• Changes are allowed only before the order enters production

• Once production has started, cancellations are no longer possible

After delivery, you have 30 days to report any quality-related issues.

Donations & Tips – Cancellation Policy

Donations and tips are:

• Non-cancellable

• Non-refundable

Once checkout is completed, these payments cannot be reversed.

Damaged or Defective Items

If your item arrives damaged or defective, please email us at:
📧 nekowear@sinsauthor.ca

Include:

• Photos of the damaged or misprinted area

• The item laid flat with the tag visible

• Your order number

Clear photos help us resolve issues faster.

Refund Policy

Product Orders

Because all products are made to order:

• Refunds, returns, or exchanges are only issued for verified quality issues

• Proof of the issue (photos) is required

Refund timelines (if approved):

• PayPal: Funds typically appear within 24 business hours

• Credit/Debit Card: Refunds usually appear within 7–10 business days, depending on your bank

Donations & Tips

All donations and tips are final and non-refundable.

Locked Messages

Locked digital messages are non-refundable once purchased.

If you experience access issues after payment, contact us at:
📧 nekowear@sinsauthor.ca

We’ll help troubleshoot and resolve the issue.

Accepted Payment Methods

We accept:

• Credit & Debit Cards

• PayPal

• Apple Pay

• Google Pay

• Klarna / AfterPay (availability varies by location)

• Other local payment methods where supported

International Orders

International orders may be subject to:

• Import taxes

• Customs duties

• Additional fees imposed by your country

These charges are not included at checkout and are the responsibility of the customer.
For details, please contact your local customs office.

Merchant of Record

All orders are processed and fulfilled by our Merchant of Record and merchandising partner, Fourthwall.

Fourthwall handles:

• Order processing

• Fulfillment

• Returns related to production or shipping

Their Privacy Policy and Terms of Service apply to order handling.

Contact

For all order, quality, or access issues, contact us at:
📧 nekowear@sinsauthor.ca
📍 Toronto, Ontario, Canada